When will I be charged for my pledge?
Your payment method will not be charged right away. You will be charged for the amount of your pledge when the campaign ends and the project reaches its funding goal. You will not be charged if the campaign does not reach its funding goal.
Last updated: December 15, 2024 13:21
What happens when the campaign is over?
We will send out a survey that will ask you for more information about your pledge, your shipping information, additional items you may want to add to your pledge, and collect shipping fees if applicable. The survey will be sent to the email address we have on file with your pledge. Any additional payment will be charged when you complete your survey and confirm your order
Last updated: December 15, 2024 13:22
What happens if all of the pins aren’t unlocked?
While we hope that all of our pins are going to be unlocked, we won’t always hit every goal! We will offer you an option of any of the unlocked pins to cover your choices! We hope you understand
Last updated: December 15, 2024 13:24
When will our orders ship?
While we would love to aim for February, we are going to guesstimate that Mid-March will be more likely due to holidays in February that might delay progress.
Last updated: December 15, 2024 13:26
Current Estimated Shipping Date: March 2025
Last Updated At: 12/15/24What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.
Backers are in charge of covering their own customs fees, vat or other country related costs on-top of their shipping fees.
If parcels are damaged enough in shipping to cause harm to the product the backers must provide images within 3 days of delivery to request exchanges of the damaged goods.
Damages must be photographed, and returned (return shipping by the buyer) and we’ll cover replacements back.